Terms of Service

Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and Sustainable Solutions, LLC, doing business as Ollie & Vince ("Ollie & Vince," "we," "us," or "our"), concerning your access to and use of the ollieandvince.com website and any related media forms, channels, mobile websites, or applications (collectively, the "Site").

We are registered in California, United States, with our registered office at 166 Geary Street, STE 1500 #2224, San Francisco, California 94108. By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with all of these terms, you are expressly prohibited from using the Site and must discontinue use immediately.

We may update these Terms of Service periodically, at our sole discretion. Changes will be effective upon posting to the Site, and we will update the "Last Updated" date accordingly. By continuing to use the Site after such changes, you accept the revised terms.

The Site is intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Site.

Intellectual Property Rights

Unless otherwise indicated, the Site and all its content (including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics) are our proprietary property. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

The thoughtful design and distinctive visual identity of Ollie & Vince represent our commitment to balancing form, function, and sustainability. All content is protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the Site and to download or print content solely for your personal, non-commercial use.

Products and Sustainability Commitment

We make every effort to accurately display our products' colors, features, specifications, and details on the Site. However, we cannot guarantee that your display will accurately reflect the actual appearance of our products.

Our commitment to sustainability extends to every aspect of our business, including the bamboo sourcing and plastic-free packaging of our products. While we strive for perfection in both product quality and environmental responsibility, all products are subject to availability, and we reserve the right to modify or discontinue items at any time.

Purchases and Payment

We accept major credit cards including Visa, Mastercard, American Express, and Discover. All payments are processed in U.S. dollars.

When placing an order, you agree to provide current, complete, and accurate purchase and account information. You authorize us to charge your chosen payment method for the full amount of your order plus any applicable taxes and shipping. For subscription orders, you consent to recurring charges without requiring prior approval for each charge, until you cancel your subscription.

We reserve the right to limit orders that appear to be placed by dealers, resellers, or distributors, or to restrict quantities purchased per person or household.

Return Policy

In alignment with our commitment to quality and customer satisfaction, all sales are final and no refunds will be issued. We stand behind the premium nature of our products and their sustainable impact.

User Representations

By using the Site, you represent and warrant that:

  • You are at least 18 years old
  • Any registration information you provide is truthful and accurate
  • You will maintain the accuracy of such information
  • Your use of the Site does not violate any applicable law or regulation
  • You will not access the Site through automated means
  • You will not use the Site for any illegal or unauthorized purpose

Prohibited Activities

The Site may only be used for its intended purpose. You agree not to:

  • Use the Site for any unauthorized commercial purposes
  • Attempt to gain unauthorized access to secured portions of the Site
  • Upload viruses or other malicious code
  • Harass, abuse, or harm another person
  • Impersonate another user or person
  • Use the Site in any manner that could disable, overburden, or impair it
  • Use any information obtained from the Site to harm another person
  • Use the Site in a way that violates applicable laws or regulations

Privacy Protection

We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Terms of Service. By using the Site, you agree to be bound by our Privacy Policy.

The Site is hosted in the United States. If you access the Site from another country, you consent to have your data transferred to and processed in the United States.

Term and Termination

These Terms of Service remain in effect while you use the Site. We reserve the right to deny access to the Site to anyone, for any reason, at our sole discretion. We may terminate your access without warning and prohibit future access.

Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution

Informal Negotiations

To expedite resolution of any dispute ("Dispute"), both parties agree to first attempt informal negotiations for at least thirty (30) days before initiating arbitration.

Binding Arbitration

If informal negotiations fail, disputes will be resolved through binding arbitration conducted under the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in California.

Any dispute must be brought within one (1) year after the cause of action arose. Arbitration shall be limited to disputes between us individually, with no class actions permitted.

Corrections and Disclaimers

We may correct any errors, inaccuracies, or omissions on the Site at any time without prior notice.

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, liabilities, or expenses arising from your use of the Site, your breach of these Terms of Service, or your violation of any rights of a third party.

Electronic Communications

By using the Site, you consent to receive electronic communications from us. You agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement for written communication.

Contact Us

For questions about these Terms of Service or the Site, please contact us:

Sustainable Solutions, LLC 166 Geary Street STE 1500 #2224 San Francisco, CA 94108 USA

Phone: +1 (307) 271-5181 Email: hello@ollieandvince.com

Last Updated: March, 2025