Shipping and refund policy
Thoughtfully Delivered
At Ollie & Vince, we believe the journey of our products to your home should reflect the same care as their creation.
Complimentary Shipping
Enjoy free shipping on all orders to the continental United States, with deliveries typically arriving within 5-10 business days. This balanced approach allows us to maintain our environmental commitments while ensuring your premium toilet paper reaches you in perfect condition.
Order Tracking
Once your order is processed, we'll provide a tracking number so you can anticipate the arrival of your Ollie & Vince products. Our plastic-free packaging ensures that your delivery maintains our sustainability promise from our facilities to your doorstep.
Beyond Borders
We're thoughtfully expanding our shipping capabilities to bring Ollie & Vince to more locations. If you're interested in experiencing our premium bamboo toilet paper outside the continental United States, please contact us at hello@ollieandvince.com.
Our Promise to You
We believe in balancing premium quality with complete customer satisfaction. If your experience with Ollie & Vince doesn't meet your expectations, please contact us at hello@ollieandvince.com. We stand behind our products and will work promptly to make things right for you.
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Cookie policy
Cookie Policy
Last updated: March, 2025
Our Approach to Digital Transparency
This Cookie Policy explains how Sustainable Solutions, LLC ("Ollie & Vince," "we," "us," and "our") uses cookies and similar technologies when you visit ollie-vince.com ("Website"). Just as we believe in transparency in our product design and materials, we're committed to clarity about the digital technologies we use.
What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They're widely used to make websites work efficiently and provide analytical information to site owners.
Cookies set by Ollie & Vince are called "first-party cookies." Cookies set by others are "third-party cookies," which enable certain features or functionality on our website (such as analytics, interactive content, and personalization).
Why We Use Cookies
We use cookies thoughtfully and purposefully, balancing functionality with respect for your privacy:
- Essential cookies are necessary for our Website to function properly, allowing you to navigate and use key features
- Analytics cookies help us understand how visitors interact with our site, allowing us to create a better digital experience
- Customization cookies remember your preferences and choices to provide a more personalized experience
- Advertising cookies help make the advertisements you see more relevant to your interests
Your Control Over Cookies
Just as we give you choices in our products, we respect your right to choose which cookies you accept. You can manage your preferences through:
- Our Cookie Consent Manager — Found in the notification banner when you first visit our site
- Browser settings — Most browsers allow you to control cookies through their settings
- Opt-out links — For third-party advertising networks
If you choose to reject optional cookies, you may still use our website, though access to some features may be limited.
Types of Cookies We Use
Essential Website Cookies
These cookies are strictly necessary to provide you with services and features available through our Website.
Analytics and Customization Cookies
These cookies collect information that helps us understand how our Website is being used and allows us to remember your preferences.
Advertising Cookies
These cookies make advertising messages more relevant to you and your interests. They help ensure our ads are properly displayed and prevent the same ad from continuously appearing.
Other Tracking Technologies
In addition to cookies, we may use web beacons (sometimes called "tracking pixels" or "clear gifs") to recognize visitors and understand usage patterns. These tiny graphics contain a unique identifier that enables us to measure the effectiveness of our site and communications.
Targeted Advertising
Third parties may serve cookies on your device to provide advertising through our Website. These companies may use information about your visits to our and other websites to provide relevant advertisements about goods and services that might interest you.
Updates to This Cookie Policy
Just as we continuously improve our products, we may update this Cookie Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this policy regularly.
Questions About Our Cookie Practices?
If you have any questions about our use of cookies or other technologies, please contact us:
Sustainable Solutions, LLC
166 Geary Street
STE 1500 #2224
San Francisco, CA 94108
United States
Phone: +1 (307) 271-5181
Email: privacy@ollieandvince.com