Shipping and refund policy

Thoughtfully Delivered

At Ollie & Vince, we believe the journey of our products to your home should reflect the same care as their creation.

Complimentary Shipping

Enjoy free shipping on all orders to the continental United States, with deliveries typically arriving within 5-10 business days. This balanced approach allows us to maintain our environmental commitments while ensuring your premium toilet paper reaches you in perfect condition.

Order Tracking

Once your order is processed, we'll provide a tracking number so you can anticipate the arrival of your Ollie & Vince products. Our plastic-free packaging ensures that your delivery maintains our sustainability promise from our facilities to your doorstep.

Beyond Borders

We're thoughtfully expanding our shipping capabilities to bring Ollie & Vince to more locations. If you're interested in experiencing our premium bamboo toilet paper outside the continental United States, please contact us at hello@ollieandvince.com.

Our Promise to You

We believe in balancing premium quality with complete customer satisfaction. If your experience with Ollie & Vince doesn't meet your expectations, please contact us at hello@ollieandvince.com. We stand behind our products and will work promptly to make things right for you.